Please expect your order to take 5-10 business days.
Your order will be sent via a tracked courier with no signature
You will receive a confirmation email once your order is shipped.
I use ParcelPost Tracked posting.
I don’t ship internationally yet, but watch this space! Get in touch on email if you really really really want something and we can chat about how to get it to you.
HOW CAN I TRACK MY ORDER?
You will receive an email from us, with your tracking information once your order has been dispatched. Please contact us on firstname.lastname@example.org if you do not receive your tracking number or are concerned that your order hasn’t arrived.
EXCHANGES AND RETURNS
If your purchase is the wrong size we are happy to exchange the item (subject to availability), or alternatively offer you a refund on the price of the garment. We do not refund the cost of postage.
Exchanges must be returned within 14 business days of receiving your order and the cost of the exchange is at your expense.
For returns, please contact me before you post, so I can send you the returns form.
Please remember that the cost of the return postage is at your own expense. The goods are your responsibility until they reach us, so please do use a postal service that insures the value of the items you are posting.
Our Returns address is:
Sisterhood of Style
37 Huia Road
If you would like to exchange please email email@example.com to arrange your exchange to be put aside.
ALL RETURNS MUST HAVE THEIR ORIGINAL TAGS ATTACHED AND BE IN A SALEABLE CONDITION.
WHAT IF MY ITEM IS FAULTY OR DAMAGED?
We offer refunds on faulty garments only. It is the customers responsibility to check the garment for faults when they receive it and to notify us within 7 days. All garments are checked when they are sent out and we cannot take responsibility for items damaged in transit or upon opening – please be careful when opening parcels with scissors. If a fault is found in the garment after that time we will not accept it. The goods are your responsibility until they reach us. Please ensure you pack the return safely to prevent damage. New Zealand customers are protected by the consumers guarantee act.
Any questions, please feel free to email us on firstname.lastname@example.org